Riverbanks Clinic Obtains High Levels Of Customer Satisfaction In Patients

Nataly — Fri, 18 Sep 2009 23:44:37 +0000

Riverbanks Clinic’s latest patient survey revealed that 95% of patients were extremely satisfied by the end of their consultation at the discreet Harpenden clinic.Riverbanks Clinic is renowned for its high standard of patient care, top calibre doctors and tranquil location and its latest patient survey conducted last month revealed that every patient questioned had an excellent consultation with a doctor who was ‘polite and considerate and very good at listening to what they had to say’.The survey of 20 patients from a spectrum of age groups also revealed that they were not only satisfied with the opportunity to ask questions but also the ability to receive answers to all their questions. They also stated that each doctor was very clear by explaining in the way they can understand and the patients were allowed to be involved in as much as they wanted to be when it came to decisions about their care and treatment. Dr Ravi Jain, medical director at Riverbanks Clinic and former Harley Street practitioner is delighted with the results of the survey has urged other businesses to focus on customer service as a way of building and maintaining their customer base during a difficult trading period.”Customer satisfaction and a good reputation is the most important asset you can poses, especially in the cosmetic industry where clients need that extra bit of support and dialogue from the doctors in order to feel comfortable going ahead with a procedure. At Riverbanks Clinic, we’ve certainly seen this to be the case which is why many of our new patients have come to us through word of mouth recommendations,” says Dr Jain.Riverbanks Clinic opened the doors to its new refurbished clinic in Autumn 2008 and has experienced phenomenal growth this year despite the recession. With ‘Best New Clinic’ and ‘Best Business Development’ Awards tucked neatly under their belt, Dr Jain and his team at Riverbanks Clinic were recognised by the Aesthetic Medicine Awards judges for their ‘high standards of patient-centred care’, and Dr Jain believes it is this aspect, combined with the quality of staff at the clinic that has contributed to such high levels of customer satisfaction in patients.”During an economic downturn, businesses need to focus as much on their existing customer base as they do on bringing new custom in and our latest patient survey shows that there is no need to cold call or spend thousands on advertising. Customer service is the best kind of selling, it’s not difficult, it creates a great atmosphere and best of all it’s free. All it takes is listening carefully to individual’s requirements and expectations. At Riverbanks for example, we clearly outline ways in which patients can regain and maintain their skin’s vitality, suppleness and glow. We can help them select the procedures that will best benefit them in the long term, and help them develop an ongoing programme to get the most out of the treatments they choose,” adds Dr Jain.

Blemish Clinic Provides Non Invasive And Painless Mole Scanning

Nataly — Fri, 29 May 2009 21:43:55 +0000

Skin cancer is now the most common type of cancer in the UK. However most cases can be easily treated and cured but only if it is detected in the early stages.Mole scanning has been used for a number of years in the US and Australia but this service is limited in the UK. Blemish Clinic in Middleton is one of the few specialist clinics which provide this non invasive and painless service which can potentially save your life.Blemish Clinic Managing Director, Jan Birch explains, Any changes to moles on your body can be potentially very dangerous, therefore its crucial you monitor any which have altered in size, shape or colour. You are especially at risk of skin cancer if you use sun beds or dont wear the correct sun screen when exposed to UV rays. However not all moles can be monitored by the naked eye.Mole scans visualise haemoglobin, melanin, dermal melanin and collagen up to 2mm under the skin. The process is extremely simple, the hand held scanner is passed over your moles and the results are immediately visible on a computer, proving you and your dermatologist with a permanent digital photographic record. This can help to detect of many types of skin lesions at the early stages, before they become apparent.Jan comments, Melanoma is the most dangerous form of skin cancer as it can be extremely aggressive so early detection is crucial. Mole scanning is now readily available so dont put it off.Blemish Clinic also offers a range of non surgical treatments including dermal fillers; revolumisation; laser therapy treatments and hair removal as well as minor surgery and cosmetic surgery for Private and NHS patients. The business is managed by the clinicians who run it.

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Riverbanks Clinic Obtains High Levels Of Customer Satisfaction In Patients

Blemish Clinic Provides Non Invasive And Painless Mole Scanning